Terms of Service

Updated 1 January 2025

1. Provider

cloudwzone.com, LLC, 3rd Floor, 18 Horodotska Street, Lviv, 79007, Ukraine, EDRPOU 41050755, contact@cloudwzone.com, +380 731 893 5762, operates this site and is identified before any order under the Law of Ukraine "On Electronic Commerce" No. 675-VIII, Article 7.

2. Scope and booking

These Terms cover site use and booking of adult music lessons; you must be 18+. Bookings are confirmed by email. Attend on time and treat staff respectfully. Pre-contract information on the service, price and provider is given under the Law of Ukraine "On Consumer Protection" No. 3153-IX.

3. Fees

Prices are in Ukrainian hryvnia (UAH), include applicable taxes and are paid in advance. Confirmed bookings are honoured at the price paid. Reschedule at least 24 hours ahead.

4. Cancellation and refunds

  • 24+ hours' notice: full credit or refund.
  • Later cancellation or no-show: charged in full.
  • Lessons cancelled by us: refunded or rescheduled.
  • Refunds within 14 days to the original payment method.

5. Liability

We teach with reasonable skill and care but are not liable for indirect losses or for results dependent on your own practice. Statutory consumer rights are unaffected.

6. Complaints

Contact contact@cloudwzone.com or +380 731 893 5762; we reply within 30 days. Complaints may also go to the State Service of Ukraine on Food Safety and Consumer Protection under the Law of Ukraine "On Consumer Protection" No. 3153-IX.

7. Data and cookies

We process personal data to fulfil bookings and, with consent, for analytics and marketing cookies, under the Law of Ukraine "On Personal Data Protection" No. 2297-VI and the Law of Ukraine "On Electronic Communications" No. 1089-IX. See our Privacy Policy.

8. Advertising and language

Claims about lessons, instructors and results are accurate and not misleading, per the Law of Ukraine "On Advertising" No. 270/96-VR. Content is provided in Ukrainian, with this English version alongside it under the Law of Ukraine "On Ensuring the Functioning of Ukrainian as the State Language" No. 2704-VIII.