Refund and Cancellation Policy
1. Scope and law
This policy covers cancellation notice, refunds in Ukrainian hryvnia (UAH), rescheduling and the conditions that apply to in-person sessions, online courses and studio practice access sold by cloudwzone.com. It applies under Закон України «Про захист прав споживачів» № 3153-IX.
2. Notice periods
- 48+ hours before a session: full refund.
- 24–48 hours: credit valid 90 days instead of a cash refund.
- Under 24 hours or no-show: non-refundable; one reschedule within 30 days.
- Online courses: full refund within 14 days of purchase if under 30% of materials is completed.
- Studio practice access: cancel with 7 days' notice; unused full months are refunded.
- Our cancellation: full refund or free reschedule.
3. Refund processing
Approved refunds are returned in UAH to the original payment method within 10 business days and confirmed by email. Third-party bank or payment fees are not reimbursed. Completed sessions, downloaded materials and third-party exam fees are non-refundable unless the law requires otherwise.
4. Complaints
Contact contact@cloudwzone.com or +380 731 893 5762; we reply within 10 business days. Unresolved complaints may go to the State Service of Ukraine on Food Safety and Consumer Protection. Information is also provided in Ukrainian under Закон України «Про забезпечення функціонування української мови як державної» № 2704-VIII.